Shipping, Returns & Refunds
COMMISSIONED ARTWORK
Shipping is free for art commissions.
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There are no refunds for art commissions. An art commission may be returned at client's expense.
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Damage during transit of commissioned artwork to client:
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If a commission is damaged during shipping and delivery, the client may receive a refund from the postal agency's claims department if the client does the following:
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Takes photos of the damaged packaging, delivery person, receipts, packing and artwork.
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Submits the above to the postal agencies claims department.
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Informs me of the incident and submits the same photos to me.
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This must be done within 10 days of the arrival date per tracking info. Tracking info is automatically included with free shipping to clients.
I do ship my artwork in the appropriate packaging and obtain shipping and delivery insurance to cover the value of the commission.
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*A refund is not guaranteed especially if the above steps are not taken.*
ART PRINTS & PRODUCTS
These items are the artist's original artwork in prints and on products. They are produced by Printful, a print on demand company.
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Returns, of these items, will automatically go back to the facility where they were fulfilled and shipped. Consequently, the artist will be notified by Printful of the returned item(s), for the artist to then contact the client.
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Printful only offers refunds for damaged or mislabled products and not for buyer's remorse. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
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For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Printful's lost in transit return policy states, customers are to locate the tracking number and contact the artist before submitting a claim. If the tracking log shows zero or limited entries, it was most likely lost in transit.
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When packages go to a wrong address, it could be that the address was deemed insufficient by the courier and, will be returned to the facility.
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Printful states per their return policy, that claims deemed an error on their part are covered at their expense.
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At this time, the artist is a new small business and will not be providing refunds or exchanges for art prints or products fulfilled by Printful. However, as this business grows, the opportunity to remedy mishaps and provide premium customer service will become available. The following are a few common reasons for refunds and exchanges that the artist is not currently able to resolve.
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Damage during transit.
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**Client received damaged or mislabeled products.
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**Client states product was never delivered, when tracking shows it was.
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Client ordered wrong item, size, color etc.
Your patience and support are appreciated.
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ORIGINAL ARTWORK
Shipping is free for original artwork.
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If a client dislikes and wants to return the original artwork, they should first contact the artist with an explanation and, for a possible resolution. The artist is under no obligation and has the right to refuse a return or refund for original artwork.
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Returns are at the client's expense.
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Refunds are possible via the postal service if it's damaged during transit, to the client. Please read the info below regarding damages during transit.
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If the original artwork is damaged during transit or was never received, a refund is possible from the postal agency's claims department if the client follows these instructions:
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Takes photos of the damaged packaging, delivery person, receipts, packing, artwork, etc.
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Submits the above to the postal agencies claims department.
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Contacts the artist of the incident and submits the same photos.
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Completes above instructions, 1-3, within 10 days of the tracking log's delivery date. Tracking is automatically included and postal insurance is applied to shipping, covering the value of the artwork.
*A refund is not guaranteed especially if the above steps are not taken.*
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